Terms for restaurants

1. Joining 232bite

• You can sign up in the portal, or our team can set you up. Either way, we check your restaurant before it goes live.
• Give us true details: the restaurant's name, each branch's location, landmark and phone, and your payout account.
• The owner adds staff. Owners see the money; counter staff see orders and what is available. You are responsible for who you add.

2. Your menu and what is available

• You set your dishes, options and prices. Prices you enter are what customers pay for the food, with any tax included.
• Keep availability true. Mark a dish “Sold out today” as soon as it runs out; it comes back at your next opening.
• Keep your opening hours current, and use Busy or Pause when you need more time. Every pause ends on its own.
• Photos must be of your own food.

3. Taking orders

• Each new order must be accepted or rejected within the time shown on it. If nobody answers, we text the restaurant and then the order is cancelled. Customers are never charged for an order you didn't accept.
• When you accept, choose an honest cooking time. Customers see it as their wait time.
• Hand food over only against the 4-digit pickup code: the customer's for pickup, the rider's for delivery.
• You are responsible for your food: its safety, hygiene, ingredients and packing. Answer customers' allergy questions honestly.

4. Fees and payouts

• We charge a commission on the food total of each order, before any discount. The rate for delivery and for pickup is shown in your portal and agreed with you. We tell you before it changes.
• Your earnings are pending until the order is delivered or picked up, then held for a short complaint window, and then become available.
• We pay you to your mobile money or bank account the next day, free. Where instant payouts are offered, they have a fee and a daily limit, shown before you withdraw.
• For a cash pickup order the customer pays you at the counter, and the commission is taken from your next payout.
• Promotions you fund come out of your share. Promotions 232bite funds come out of ours.
• If a customer is refunded after you were paid, your balance can go below zero, and it is taken from your next payouts. Your statements show every amount.

5. Customer information

You see a customer's order and contact phone so you can prepare it and call about it. Use them only for that order. Don't keep customers' numbers, share them, or send them marketing.

6. Ratings and reviews

Customers can rate your restaurant after an order. You see their comment with their first name. Don't offer anything in return for a review, and don't post reviews of your own restaurant.

7. Pausing or leaving

• You can stop selling at any time. Tell us and we'll take your restaurant off 232bite and pay what we owe you.
• We may pause or remove a restaurant that often misses orders, sells unsafe food, or misuses customer information. We'll tell you why.

8. Changes to these terms

We'll tell you in the portal before any change to these terms applies. The date at the top shows the last change.