Terms for riders

1. Joining

• You apply in the rider app with your details, national ID, driving licence, photos of your bike and plate, a selfie, a guarantor and your payout wallet.
• We call you to book an in-person check and training, and give you a 232bite box. You can take trips only once we approve you.
• Keep your documents up to date and tell us if your bike, plate or phone number changes.

2. Going online

• You choose when to ride. Switch online to get trip offers, and offline when you stop.
• While you are online, the app shares your location, also in the background. During a trip, the customer sees where you are. Sharing stops when you go offline.

3. Trip offers

• Before you accept, you see what you earn, any cash to collect, the pickup and how far the drop-off is.
• Each offer is open for a short time. If you decline or let it run out, it goes to another rider.

4. Pickup and drop-off

• Show your pickup code at the restaurant and check the bag before you leave.
• At the drop-off, complete the trip only with the customer's 4-digit delivery code.
• If you can't reach the customer, use Report problem. You wait for the time shown, and we record your location. If the waiting rules are met, you are paid for the attempt.

5. Cash orders

• For a cash order, collect the amount shown in the app. You keep your delivery share; the rest is cash you owe 232bite.
• You can hold cash up to your limit, shown in the app. Above it you get no cash orders until you pay in by mobile money, or the amount is taken from your earnings.

6. Earnings and payouts

• You earn your share of the delivery fee, plus any bonus shown. On free-delivery orders you still get your normal share.
• Earnings are pending until the delivery is done, then held for a short complaint window, and then you can withdraw them.
• We pay to your mobile money wallet the next day, free. Where instant withdrawals are offered, they have a fee and a daily limit, shown before you withdraw.
• Your wallet shows earnings and cash owed separately.

7. Customer information

You see the customer's pin, landmark and phone only while the delivery is active. Use them only to deliver that order. Never contact a customer after the trip, or share their details.

8. Safety and respect

• Follow the road rules and ride safely. Never use the phone in your hand while riding.
• Treat customers and restaurant staff with respect, and keep the food closed and safe in the box.

9. Pausing or leaving

• You can stop riding at any time. Pay in any cash you hold, and we pay what we owe you.
• We may suspend a rider who keeps cash, breaks these terms or puts people at risk. We'll tell you why, and how to talk to us about it.

10. Changes to these terms

We'll tell you in the rider app before any change to these terms applies. The date at the top shows the last change.